To pick up your order, please proceed to Guest Services during normal store operating hours and present your order number along with a photo ID. You will receive an email when your order is ready for pickup (typically within 24 hours). We also offer free local pickups at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. All shipping times are estimates, and deliveries typically take 3-8 business days after processing, with expedited shipping options available. Orders are processed in 1-2 business days and shipped via FedEx or USPS. For orders under $99, shipping rates are calculated at checkout. We offer free shipping on orders over $99.

If your item isn’t as stated or you have any questions or concerns, please contact us at for resolution. The product must be returned to Unclaimed Baggage for team training and to be destroyed. In the highly unlikely case that an inauthentic item is inadvertently sold, we will refund the purchase via the original method of payment. In certain cases, we also leverage third-party experts to appraise jewelry or confirm authentication so you can rest assured your purchase is reliable.Īny counterfeits that come to us are disposed of immediately. We study the latest fashion and fraud trends vigilantly to stay ahead of the curve. We have a team of experts with years of experience authenticating jewelry and luxury brands. We are committed to selling excellent quality products and authentication is key to that commitment. Electronic equipment is thoroughly tested to ensure it is working properly and all personal data is erased according to official National Institute of Standards and Technology (NIST) standards before items are sold. In fact, Unclaimed Baggage has the largest commercial laundry facility in the state of Alabama.

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